Role cards

role #bartender If a guest at the bar becomes aggressive, hostile, or visibly intoxicated to a worrying degree: maintain professional demeanor, signal...

role #bartender When a table has a designated driver, sober guest, or NA-only guest, treat their order with the SAME care as the cocktail orders....

role #bartender Discretionary spirit pours (a complimentary taste of a high-end whiskey for an interested guest, a sip of mezcal for someone...

role #bartender Decision: when does a service mistake warrant a comp? Standard threshold: if the guest experienced an objective error (wrong drink,...

role #bartender Last call is 30 minutes before close. Announce calmly to each table at the bar: 'last call for cocktails.' Don't shout across the...

role #bartender Garnish is the last step. Never garnish in advance — citrus peels lose oil, mint wilts. Cut peels fresh. Slap mint immediately...

role #music-czar #shift-role Each shift, one staffer is designated Music Czar (rotates). They own queue management, volume calls, special request...

role #bartender Between rushes, check the well: spirits at par, citrus quart-containers at half, batches at usable level. Pull from BOH or notify...

role #bartender At the well, order takes priority over everything except guest greeting. Make eye contact. Repeat the order back. Confirm...

role #kitchen #family-meal Family meal at 4:30pm pre-shift. Rotates between kitchen team. Volume: feeds 12-16 staff. No theft of menu protein —...

role #bartender Closing bartender hands off the bar to opening bartender at the next service. Walk-through: what's low, what's broken, what got 86'd,...

role #game-czar #pill The Game Czar manages the Pill program when active. Pre-orders Pills at the time of reservation (when possible). Routes Pill...

role #bartender Clean glass. Tilt 45 degrees. Pour down the side until half-full, then straighten and pour into the center for a one-finger head....

role #bartender Spec is law. No 'about a count.' Jigger every pour unless it's a free-poured house cocktail with a documented build. Build in build...

role #allergy-czar #shift-role Each shift, one staffer (usually MOD or senior server) is the designated Allergy Czar. They own verification when any...

role #bartender Present the bottle label-out to the host of the table for confirmation BEFORE opening. Cut foil at the second lip. Insert worm...

The Game Czar runs the pool table queue at the back. Not just a pool monitor — a hospitality concierge. Queue rules: Names go on the board in order...

Opening the well happens 30 minutes before doors. Same sequence every shift. Pull pebble ice from the Hoshizaki. Fill the divided 2x2 wells. Pull...

Closing happens after last call. Sequence: Strain remaining ice into the dump well. Drain. Wipe down every bottle: top, neck, body. Restock the well...