Onboarding (14-day)

onboarding #day-2 #week-1 Goal: Internalize the cadence of service. The greeting in 30 seconds. The first beverage in 2 minutes. The water glass at...

onboarding #day-16 #bar #pill Goal: Trainee can prep, freeze, pour, and present a Pill order. Pill vessel handling. Theatrical delivery. Pre-shift Bar...

onboarding #week-3 #bar Goal: Bar staff specialty week. Cocktail menu deep dive, Pill program training, batch and draft program, full bar release. Bar...

onboarding #handbook #test The handbook test is taken on Day 14. 50 questions, 60 minutes, 80%+ to pass. Closed-book. If failed: 7-day study window,...

onboarding #coach #training The floor coach is the trainee's day-to-day partner during Week 1 and Week 2. The coach is not a critic. The coach is a...

onboarding #day-1 #week-1 Goal: The trainee leaves Day 1 understanding what Lancey IS and what it isn't. No service touches. Observation only....

onboarding #30-day #post-release 30 days after Day 14 release, the trainee — now a full-status staff member — has a check-in with MOD. 30 minutes....

onboarding #day-14 #week-2 #review Goal: Pass the handbook test. Pass the MOD review. Released to full station, full tip share. Pre-shift Trainee...

onboarding #day-7 #checkpoint #mod The Day 7 checkpoint is a 30-minute conversation between MOD and trainee. End of Week 1. Pre-checkpoint MOD...

onboarding #day-12 #week-2 #mindset Goal: Trainee owns a mistake from this week openly. Mindset deep-dive. Trainee is fully running their section....

onboarding #90-day #review The 90-day review is the first formal performance review. 45 minutes. MOD + staff member. Purpose 90 days post-release is...

onboarding #day-1 #checklist The first-day checklist is run by MOD before the trainee touches the floor. Allow 60 minutes. Paperwork [ ] W-2 form [ ]...

onboarding #day-6 #week-1 Goal: First real service touches. One table, then two. Coach standby. Tip share begins (partial). Pre-shift Coach assigned....

onboarding #overview #training The Lancey onboarding sequence runs 14 days for all FOH new hires, with a 7-day extension (Days 15-21) for bar staff....

onboarding #day-7 #week-1 Goal: Trainee understands comp authority, the empowerment framework, and recovery scripts. Day 7 MOD check-in. Pre-shift MOD...

onboarding #day-15 #bar Goal: Trainee can build every Lancey menu drink to spec back-to-back. Internal vs menu names known cold. Pocket Spice deep...

onboarding #day-3 #week-1 #culinary Goal: The trainee can describe every dish on the menu in one sentence. Allergens identified. Modifications...

onboarding #day-18 #day-21 #bar #release Goal: Trainee runs the bar well solo on Monday-Thursday shifts. Bar lead on-call. Day 21 review. The 4 days...

onboarding #day-5 #week-1 #beverage Goal: Wine basics, beer basics, NA cocktail confidence. Trainee can recommend a BTG pairing for 3 random dishes....

onboarding #day-11 #week-2 #safety Goal: Trainee handles a real allergen ticket with full protocol. Three difficult-guest scenarios practiced....