Safety SOPs
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Safety: fire procedure
sop #safety-compliance Visible fire (not alarm only): 1) Get guests OUT. Calm but firm. Use 'this way, please.' 2) If small and grease: smother (lid,...
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Safety: slipped guest
sop #safety-compliance Guest slips and falls: 1) Don't move them unless they're in immediate danger. 2) Call 911 if any sign of injury, or if the...
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Safety: allergen cross-contamination protocol
sop #safety-compliance When an allergy is on a ticket: clean cutting board, clean tongs, clean pan, clean station. Pre-existing prep surfaces are NOT...
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Safety: knife and broken glass sharps
sop #safety-compliance Sharps live in the dedicated sharps bin behind the bar. Broken glass goes in there (NEVER the trash). Knives stay in knife...
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Safety: refusal of service
sop #safety-compliance Server or bartender can refuse service. Common reasons: intoxication, aggressive behavior, harassment of staff or other guests,...
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Safety: fight breakup
sop #safety-compliance Verbal fight escalating: MOD intervenes immediately. 'I need you to lower your voices or I'll have to ask you to leave.'...
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Safety: ID checking
sop #safety-compliance 21 and over for alcohol service. ID checked at point of order, not before. Acceptable IDs: state-issued driver's license,...
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Safety: choking response
sop #safety-compliance Guest choking: confirm with the guest — 'are you choking?' — they'll signal or nod. Heimlich-trained staff member...
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Safety: fake ID protocol
sop #safety-compliance Suspicious ID: ask the guest two questions — date of birth, zodiac sign or astrological-month answer should align. Hesitation...
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Safety: medical emergency
sop #safety-compliance Medical emergency (chest pain, fainting, allergic reaction): call 911 FIRST. Then notify MOD. Don't move the guest unless...
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Safety: broken glass protocol
sop #safety-compliance Glass breaks. Verbally announce 'glass!' Stop nearby prep. Sweep with the red-handled glass broom. Wet-wipe the area to catch...
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SOP: Intoxication cutoff
Over-intoxication is handled with discretion and respect. Cut off kindly. Never publicly. Never argue. Signs to watch for Slurred speech or repeated...
