Rules
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Arrive 15 minutes before your scheduled time
rule #handbook #atomic...
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Always confirm soigné marks with MOD before applying
rule #handbook #atomic...
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Never debate with a guest publicly
rule #handbook #atomic...
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Refill water without being asked
rule #handbook #atomic...
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Double-check spec before sending the ticket
rule #handbook #atomic...
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Never criticize another staffer in front of a guest
rule #handbook #atomic...
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No personal music input during service
rule #handbook #atomic...
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Visual check before every serve
rule #handbook #atomic...
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Handle glassware by stem or base only
rule #handbook #atomic...
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Greeting carries warmth
rule #handbook #atomic...
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End every interaction with a thank you
rule #handbook #atomic...
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No personal phone conversations during shift
rule #handbook #atomic...
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Use the guest's name once per interaction
rule #handbook #atomic...
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Pre-shift is mandatory
rule #handbook #atomic...
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No shouting orders across the bar/kitchen
rule #handbook #atomic...
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No 'no problem' / 'no worries'
rule #handbook #atomic...
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Clean as you go — the bar should never be a mess
rule #handbook #atomic...
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Always double-check allergies
rule #handbook #atomic...
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Pre-shift uniform check
rule #handbook #atomic...
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Never leave the floor without a handoff
rule #handbook #atomic...
