Reservations
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No-show and late-cancel policy
reservations #policy Reservations held 15 minutes past stated time. No-show: 15-min hold expires, table reverts to walk-in pool. Late-cancel (under 24...
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VIP and soigné table holds
reservations #vip #soigne Soigné marks come from the SevenRooms profile. When a VIP profile is flagged, the host triggers the VIP handoff (see...
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Walk-in decision tree
reservations #walkin Walk-in arrives. Host checks: 1) Is there a table open within 15 minutes? Seat them. 2) Is the wait under 45 minutes? Offer to...
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Deposit policy (large parties + Pill)
reservations #policy #pill Parties 8+ require a $25/seat deposit at booking, applied to final tab. Pill reservations require a $100 deposit (held...
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Large party (8+) handling
reservations #large-party Parties 8+ require 48 hours notice for reservation. Pre-fixe or limited menu may apply (case-by-case). Single check policy:...
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Reservations: Walk-in Priority
The Lancey holds the majority of seats for walk-ins. Who gets priority Recognized regulars — host knows them by name, they have a SevenRooms...
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Reservations: SevenRooms Overview
The Lancey runs reservations through SevenRooms. The rules Only 8 tables released per night for public reservation. The remaining tables are held for...
