Cash & POS
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Daily Ops: end-of-night reconcile (full)
sop #daily-ops Close-out flow: 1) Toast cash report run. 2) Cash bank counted out to opening par. 3) Excess cash = sales cash; counted twice. 4) Comp...
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Cash + POS: deposit drop
sop #cash-pos End of shift cash drops into the office safe. Deposit envelope: bartender's name, shift date, expected amount, MOD signature. Safe...
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Cash: end-of-night cash handling
sop #cash-pos Cash counted at the bar by closing bartender. MOD verifies. Two signatures on the deposit envelope. Deposit goes in the safe;...
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Cash + POS: comp procedure
sop #cash-pos Comp authority: bartender empowered to $50 per incident without manager approval (see empowerment-framework). All comps rung as comp...
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Cash + POS: opening cash bank
sop #cash-pos Each bar shift opens with a $300 bank: $50 in $1s, $100 in $5s, $100 in $10s, $50 in $20s. Counted at start of shift by bartender,...
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Cash + POS: closing reconcile
sop #cash-pos End of shift: count out the $300 bank to refresh. Excess cash = sales cash. Cash sales reconciled against Toast cash report. Variance...
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Cash + POS: void and error correction
sop #cash-pos Mis-ring: void with MOD card. Never reach across someone else's terminal. Reason code required for every void (wrong item, wrong size,...
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Cash + POS: credit card decline
sop #cash-pos Card declines. Quietly: 'this card was declined, would you like to try another?' Never announce loudly. If second card also declines:...
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Cash + POS: tip pool calculation
sop #cash-pos Tip pool calculated nightly: total tips ÷ total hours worked. Each FOH staffer gets their hours × hourly rate. BOH receives tip-out...
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SOP: Comping a check or item
Within the $50 Empowerment Framework, you can comp without manager approval. Above $50, get MOD signoff. To comp: In Toast POS, select the item or...
