Within the $50 Empowerment Framework, you can comp without manager approval. Above $50, get MOD signoff.
To comp:
- In Toast POS, select the item or check.
- Choose "Comp" → select the reason (Service Recovery, VIP Gesture, Manager Comp, Birthday, etc.).
- Add a one-line note describing what happened.
- Apply the comp.
- Verbally inform the MOD before end of shift.
Comps without notes will be reviewed. Repeat patterns will be flagged in the MOD's nightly review.
Track: Cash + POS.