ops #template #incident #all-staff
Fill out an incident report for any of: guest injury, staff injury, equipment failure causing service disruption, security incident, customer complaint requiring follow-up, comp over $50, breakage over $100, anything that might involve insurance or police.
Incident report
Date: [date]
Time of incident: [time]
Reported by: [name + role]
MOD on duty: [name]
What happened
[Plain-language description. Who, what, where, when. Stick to facts; do not speculate on cause or fault.]
Who was involved
- Guest(s): [name(s) if known, otherwise description, contact info if available]
- Staff: [names of any staff involved]
- Witnesses: [names]
Injuries / damage
- [Person] — [injury, treatment provided]
- [Item] — [damage, value, replacement status]
Actions taken
- [step 1]
- [step 2]
- [step 3]
Photos taken
- [yes/no, attached to this report]
- [911 EMS / police / fire — yes/no, time, badge if known]
Insurance notification
- [GM notified — yes/no, when]
- [Insurance carrier notified — yes/no, when, claim number if assigned]
Follow-up needed
Signed by reporter:
Signed by MOD:
Filed in daily ops binder, copy to GM same day.