Template: comp log entry

ops #template #cash #managers #bartenders

Every comp over $20 needs a log entry beyond the Toast comp code. This protects us in audits and helps us see patterns.

Comp log entry

Date: [date]
Server / bartender: [name]
MOD approver: [name]
Table / check #: [number]

What was comped

  • [item] — [price]
  • [item] — [price]
  • Total comped: $[amount]

Reason for comp

  • [ ] Quality issue (food/drink not as served)
  • [ ] Service issue (delayed, wrong order, etc.)
  • [ ] Guest relations (regular, VIP, recovery)
  • [ ] Staff error (broke item, served wrong, etc.)
  • [ ] Management discretion
  • [ ] Other: [describe]

Explanation

[One or two sentences on what happened. Be specific. "Guest received wrong dish, took 12 minutes to fix" — not just "service issue."]

Action taken

[What we did beyond the comp — apology, send-out, retraining note, etc.]

See rule-take-comp-seriously. Every comp is a system signal, not a routine.

Signed: Date:

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