Management and Leaders
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How to Build a Bar Opening SOP That Actually Gets Done Every Shift
TL;DR A bar opening SOP is not a vibe check. It is a 90-minute, five-phase sequence with specific times, specific temperatures, and a second set of...
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How to Build a Comp and Buyback Tracking System Your Bar Won't Hate
TL;DR: If your bar can't tell you what it comped last Thursday, you don't have a comp system. You have a suggestion box. Set up four reason codes in...
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The New Hire's First 14 Days
Most operations lose new hires in the first two weeks. Not because the job was wrong for them. Because nobody owned that period....
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Firing With Respect. The Only Way It Works.
How you fire someone tells the rest of your staff everything about what kind of leader you are....
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How I Run a Weekly Manager Meeting That Doesn't Waste an Hour
The weekly manager meeting at most bars is 45 minutes of reading numbers aloud and then 15 minutes of everyone agreeing that things need to improve....
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Scheduling Is a Leadership Document. Stop Treating It Like a Spreadsheet.
The schedule is one of the most powerful tools a manager has, and most managers treat it like a Tetris game they have to win once a week....
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One-on-Ones That Your Staff Actually Wants to Have
Most one-on-ones in hospitality don't happen. And when they do, the staff member spends the walk to the back office wondering what they did wrong....
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The Pre-Shift in Six Minutes
Fifteen-minute pre-shifts are where energy goes to die....
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How to Write an SOP Your Team Will Actually Use
TL;DR...
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Staff Engagement and Upsell Mastery: Training That Doesn't Suck
TL;DR: Most upselling training fails because it hands staff a script instead of a mindset. This five-module framework trains the mindset first, which...
