Communication
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Comms: family meal conversation
sop #communication Family meal is NOT a venting session about the floor or the guests. It's recharge time. The team can talk about anything —...
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Comms: handoff between shifts
sop #communication Closing shift hands off to opening shift. Verbal walk-through (5 min): 86 list state, broken equipment, low-par items, incidents,...
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Comms: when to text the GM (off-property)
sop #communication GM texts: 911 incident, major equipment failure, security event, press incident, theft over $500, sexual harassment of staff. Not...
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Comms: written feedback
sop #communication Major feedback (above coaching level) is documented. MOD writes the note, staffer signs (or refuses to sign with note), filed in...
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Comms: all-hands meeting (monthly)
sop #communication Monthly all-hands, first Monday at 11am before service. Cover: previous month's numbers (revenue, comps, mistakes), upcoming...
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Comms: post-shift debrief
sop #communication Optional 5-min debrief at end of shift. Not mandatory. MOD-led. What went well? What didn't? Any guest issues to log? Any staff who...
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Comms: staff-to-staff conflict resolution
sop #communication Staff conflicts: 1) Try direct conversation first. 2) If unresolved, request MOD mediation. 3) MOD hears both sides separately,...
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SOP: Communication between team members
Use first names. Professional tone. Always assume a guest can overhear. Standard kitchen and tight-space calls "Behind" — passing behind someone...
