The spine for Day 1 training, Napkinomics pillar.
Staff don't follow rules they don't believe in. They follow rules they can price. Every standard at The Lancey exists because the math works. The rules are not opinions. They are receipts from operators who already lost the money you are now keeping.
A guest is a 90-minute revenue window. You either expand it or shrink it. Every touch either adds money or removes it. Nothing is neutral.
This module is 45 minutes. Walk the trainee through each rule. Use the napkin math from the rule article. Ask: "Why does this rule make money?" Let them answer. Correct as needed.
End on: "You are not paid to pour drinks. You are paid to extend revenue windows."
Track: Training.