Floor coach: identifying coaching moments

role #floor-coach #training

The coach watches for patterns: rule violations (no phones, no hands in pockets, no leaning), pace issues (slow first beverages), language issues (saying 'I don't know'). The coach corrects in real-time when possible ('hands out of your pockets'), pulls aside for longer conversations off the floor. Repeat issues get logged in the coaching log; three logged = corrective action conversation with MOD. See corrective-action-framework.