This is the escalation ladder for every policy violation at The Lancey. When a manager links you to a specific rule article, this is the framework they reference for what happens next.
1. Verbal coaching. First instance. On-shift, in private. No paperwork. Manager states the rule, the why, and the expected behavior going forward.
2. Written warning. Second instance of the same rule, or escalation from a serious first instance. Documented in your file. You sign acknowledging the conversation, not agreeing with the consequence.
3. Suspension. Third instance, or a high-severity first instance (theft, harassment, dishonesty, no-call no-show). Unpaid. Length determined by GM.
4. Termination. Fourth instance, or any violation of the eight Non-Negotiables on first instance.
A clear rule. A clear why. A clear expectation. Documented in this knowledge base so it never comes down to "he-said, she-said."
Read the rule article you were sent. Understand it. Ask questions. Move forward.